Your order will typically arrive in 5-12 business days. We'll provide tracking information so you can monitor your package's journey to you. For more details please visit our Shipping Policy page.

We offer free shipping on all orders over $50 USD automatically applied at checkout – no code needed!

Yes, within 60 minutes of purchase, as long as your order hasn't shipped. Once shipped, you'll need to follow our return process instead.

We ship worldwide with just a few country exceptions. The complete list of eligible countries is available during checkout.

Tracking typically takes 24-72 hours to update after shipping. If there's no movement after 72 hours, contact us at hello@tryvelena.com and we'll help resolve the issue.

If your package shows no movement for more than 7 days, email us at hello@tryvelena.com and we'll promptly send a replacement.

Absolutely normal! That's simply crystallized saw palmetto extract, which naturally separates in cooler temperatures. This doesn't affect the quality or effectiveness of your supplement.

Our softgels contain animal glycerin and aren't vegan. However, vegans can pop the capsule open and mix the oil with food or beverages, or even apply it topically to the scalp.

Simply pop the softgel open and mix the oil with your favorite food or beverage. You can also apply it directly to your scalp as a topical treatment.

DHT (dihydrotestosterone) is a hormone that can shrink hair follicles and cause shedding. Our formula naturally blocks DHT production, protecting your follicles and supporting healthier, stronger hair growth.

Yes, our pumpkin seed oil is natural, organic, and third-party tested for purity and potency. It's generally well-tolerated, though we recommend consulting with a healthcare provider if you have medical conditions or take medications.

Most users see reduced shedding within 2-4 weeks and new growth starting around months 2-3. More noticeable results in thinning areas typically appear after 4+ months of daily use. Remember, hair growth takes time and results vary by individual.

Our pumpkin seed oil comes from premium sources grown in ideal climate conditions. It's cold-pressed and gently filtered without heat or chemicals to preserve maximum potency and nutritional value.

Unlike minoxidil, stopping our supplement won't cause sudden hair loss. The DHT-blocking benefits will gradually diminish, so your shedding may eventually return if your body continues producing excess DHT.

Take 2 softgels daily after a meal, either morning or evening—whichever you prefer. Consistency is key for optimal results.

We don't recommend using pumpkin seed oil during pregnancy or while breastfeeding. Always consult your healthcare provider before taking any supplements during these periods.

Our formula is well-tolerated by most adults, but we don't recommend it for anyone under 18. Those with medical conditions or taking medications (especially blood thinners) should consult their physician first.

Our formula pairs excellently with other hair growth products, especially topical treatments, creating a comprehensive approach to hair health. However, if you're taking prescription medications, consult your healthcare provider first.

Yes, our pumpkin seed oil is both GMO-free and gluten-free.

No. Our formula helps combat DHT, which actually may prevent unwanted facial hair growth. Facial and body hair are triggered by different factors than scalp hair.

No. At our recommended dosage, there are no reported libido changes. Our formula naturally balances DHT levels rather than dramatically altering your hormone profile like some prescription medications.

Not at all. Unlike certain hair loss medications, our natural formula creates no dependency. You can stop taking it anytime without experiencing withdrawal or the "rebound shedding" common with prescription treatments.

Clinical studies show no significant side effects. Less than 0.5% of our customers experience mild stomach discomfort when first starting, which typically resolves within 3-5 days of consistent use.

Yes! While primarily formulated for women, men can experience similar benefits from our pumpkin seed oil formula.

You can easily manage your subscription through our subscription portal or contact our customer support team via our email hello@tryvelena.com, or the form above this FAQ page for assistance.

To qualify: 1) Track your progress with before/after photos, 2) Take your supplement consistently each day, and 3) Complete the full 90-day journey. While many see reduced shedding within weeks, visible regrowth typically begins around months 2-3. Visit our refund policy page for complete details.

Our 90-day guarantee only applies to our pumpkin seed oil softgels.