FAQ
Frequently Asked Questions
Products
How do I take the Pumpkin Seed Oil Softgels?
Take 2 softgels daily with a meal. The fat in your meal helps your body absorb the oil-soluble nutrients. Consistency is what drives long-term results.
When will I see results?
Most customers notice reduced shedding within 2–4 weeks. Baby hairs typically appear around months 2–3, with more visible improvement in thinning areas by months 4–5. Everyone is different — that's why every order is covered by our 90-Day Results Guarantee.
Will it affect my hormones or libido?
No signs of libido changes have been found at our recommended dosage. Pumpkin Seed Oil works by helping naturally balance DHT levels rather than dramatically altering your hormone profile like some prescription medications.
Is it addictive, and will hair fall out if I stop?
No. Unlike certain hair loss medications that create dependency, our formula is a natural supplement. You can stop at any time without withdrawal or the "rebound shedding" often seen when discontinuing prescription treatments.
Is it vegan, gluten-free and GMO-free?
Our formula is gluten-free, non-GMO and third-party tested for purity and potency. It is not vegan — the softgel capsules contain animal gelatin. If you follow a vegan diet, the capsules can be pierced and the oil mixed with food or drink.
How long does one bottle last?
Each bottle contains 60 softgels — a 30-day supply at the recommended 2 softgels per day.
Is it safe for everyone?
Our formula is well tolerated by most adults, but we don't recommend it for anyone under 18. There haven't been enough studies for us to recommend use during pregnancy, so we suggest avoiding it while pregnant or trying to conceive. If you have a medical condition or take medication — especially anticoagulants or blood thinners — consult your physician before use.
Shipping
How long does shipping take?
Orders are processed within 1–3 business days, and delivery typically takes 7–10 business days. You'll receive a tracking number by email as soon as your order ships.
Where do you ship?
We ship to the US, Canada, UK, Europe, Australia, New Zealand, and most of the rest of the world. Shipping costs are calculated at checkout.
Returns & Guarantee
What is your return policy?
If you don't see a noticeable improvement in hair loss and regrowth within 90 days, we'll fully refund your purchase. Email hello@trysorela.com or call 1 (800) 519-2651 with your order number and we'll take care of you — no complicated forms or photo submissions required.
What if my order arrives damaged?
Contact us right away with photos and we'll send a replacement or issue a refund at no cost to you.
Still have questions?
Reach us anytime at hello@trysorela.com — we typically reply within 1 business day.